We have assembled a panel of world-leading experts to judge to the GovCX Awards. Our panel brings diverse experience and rich perspectives from both public and private industries. All our judges are leaders in their fields, covering user experience, user interface, digital government, design and customer journeys.

Read more about what our judges think about digital government and CX here.


Grantly Mailes
Associate Director, BCG
Grantly is a leader in a number of BCG's technology practice areas including blockchain, artificial intelligence & machine learning and the use of advanced analytics and big data in the public sector. He has held CIO roles in government, acted as advisor to Government Ministers, senior bureaucrats, C-Suite executives and Boards, and is a technology entrepreneur.
Check out Grantly's LinkedIn
Marla Mitelman
Experience Design Director, Digital Ventures
Marla is an Experience Design Director at BCG Digital Ventures who works to ensure the goals of the business marry with user needs and technical feasibility. Marla has experience in every fact of UX and digital production from user research, to experience design and development. Marla has designed experiences for some of the largest enterprise transformation programs and is experienced across diverse industries.
Check out Marla's LinkedIn
Gerd Schenkel
Managing Director & Founder, BGA Consulting
Gerd is the Managing Director and Founder of BGA Digital, a consulting and development company established to help organisations make the most of the digital economy. Gerd has more than 17 years’ experience in banking and technology based businesses. His experience includes the CEO of Tyro Payments Limited, Founder and Executive Director of UBank (Australia’s largest home-grown digital bank) and Telstra Digital (Telstra’s digital division)
Check out Gerd's LinkedIn
David Heacock
Chief Executive Officer, Cybertrack consulting
David is the CEO of Cybertrack consulting and Service Design Lead at the Australian Department of Health. He is a digital innovator and founder of several design agencies with deep experience in customer experience in government and the public sector. David has held multiple senior contract positions in the government, including the Federal Police, Department of Immigration & Border Protection, Department of Foreign Affairs & Trade, and Department of Social Services.
Check out David's LinkedIn


Assessment criteria

Our expert panel of judges will assess entries across two dimensions:

Dimensions Criteria
Usability (ease of use and usefulness) – Responsiveness
– Accessibility
– Intuitiveness
Experience – Visual appeal and aesthetics
– Innovativeness and creativity
– Emotional appeal